Objectives: Our main objectives were to create a customer service portal for Financial Institution employees to log issues, track previous cases and gain insight into our products. This first phase was created as part of a one-week design sprint. The goal for this sprint was to come up with the initial dashboard experience for the user, including onboarding, revise the existing case management pages and case detail views.
Process: Project Goals / Competitive Research / Personas / Sketches & Wireframes / Analysis / Hi-Fi Prototypes / User Testing / Iterations / Dev Handoff
[Please note this case study is a work in progress. More information coming soon!]
